Withdrawal and cancellation

Kuni tellimus ei ole kinnitatud ega meister teele asunud, saad tellimuse tasuta tühistada või aja ümber leppida. Anna sellest teada e-postiga info@ehitusabi24.ee. In that case no fee is payable and any amount already paid is refunded in full.

The call-out fee covers the professional’s travel and attendance, not repairs or materials. Once the professional has arrived as agreed, the call-out fee is not refunded because the customer declines further work or work cannot proceed due to inaccurate customer information, lack of access or another obstacle attributable to the customer. Further work, materials and additional costs are agreed separately. If the service is not provided or we breach the agreement, the refund terms and applicable law apply.

Sidevahendi abil (veebivorm, telefon) sõlmitud teenuselepingust võib tarbija üldjuhul taganeda 14 päeva jooksul lepingu sõlmimisest, ilma põhjust avaldamata. Taganemisest teatamiseks piisab selgest teatest e-postiga info@ehitusabi24.ee (state the order number, your name and the date).

If you want us to start providing the service before the end of the 14-day withdrawal period, we ask for your separate express consent. The order form has a dedicated checkbox for this, which is never ticked by default. The same consent can also be given by phone and we confirm it to you in a form that can be reproduced in writing.

The statutory 14-day right of withdrawal does not apply to urgent repair or maintenance work for which you have called us to your home or site, to the extent that it concerns the urgent work ordered and the spare parts and materials used in the course of it.

If you have asked us to start the service during the withdrawal period and you withdraw from the contract before the service has been fully provided, you pay proportionally for the part already provided by the time we receive the notice of withdrawal. Payable items include:

• the agreed call-out and readiness fee if the technician has already set off;
• the work actually carried out, based on the agreed price or time spent;
• the justified cost of materials and spare parts acquired or installed for you and of any special equipment ordered.

We do not issue an automatic full refund where the work has already been carried out or costs have already been incurred. We deduct only actually incurred and verifiable costs and explain them to you in writing.

The right of withdrawal expires once the service has been fully provided and the provision began with your prior express consent and confirmation that you lose the right of withdrawal once the service has been fully provided. We ask for this confirmation before the work starts and store it with the order.

If no professional is available or we cannot meet the selected call-out deadline, we cancel the order and refund the entire call-out fee.Kliendile saadetakse tagastuse kinnitus ja kreeditarve pärast tegeliku tagastuse tegemist.

We make a confirmed refund within 14 days at the latest after the notice of withdrawal or the basis for the refund has been confirmed, normally using the same payment method you used. An amount paid via a bank link (LinkPay / EveryPay) is refunded to the same payer; an amount paid by bank transfer is refunded to the bank account you provide. We deduct from the refund the part covering the service already provided and the justified costs described in section 4.

If the work does not meet the agreement, submit a complaint as soon as possible by email to info@ehitusabi24.ee. A consumer has the right to submit a claim within two years. We normally reply within 2 working days and resolve the matter within 15 days at the latest. If no agreement is reached, the consumer has the right to turn to the Consumer Disputes Committee (Consumer Protection and Technical Regulatory Authority, Endla 10a, 10122 Tallinn) or to a court.